Leading companies trust SuccessHacker to help them deliver Customer Success
Increased Adoption. Satisfaction. Retention.
Customer Success Delivered. By Design.
GET INSPIRED, INSPIRE OTHERS
Customer Success is a team sport. When you’re in the trenches you need a go-to for advice, ideas and coaching. We bring the collective brainpower and knowledge of the Customer Success community to you.
CUSTOMER SUCCESS DELIVERED
Creating a Customer Success Program doesn’t have to be hard. Having a trusted advisor with a wealth of practical experience helps. We know the challenges you’re facing and have the experience to help you overcome them.
RECRUITING DONE RIGHT
Building a team? You need highly qualified people powering your Customer Success program. Great Customer Success people are a specific breed with a unique skill set. We know how to find and hire them.
Who said it had to be hard to deliver Customer Success?
Todd Eby and Andrew Marks founded SuccessHacker to help companies that are working to grow, or accelerate their growth, through Customer Success. We recognize that each company's journey towards delivering Customer Success is complex, uncertain and individual. Yet some things are universal: You want to do right by your customers, you know that you have to make them successful because it is the only way you’ll succeed.
Feeling confident in your ability to deliver Customer Success does not come easy, especially at the start. Sometimes what you really need is a fellow Customer Success practitioner saying “me too” or “we tried that and it didn’t work”. Sometimes when the path forward is unclear, you need a trusted partner to help you build and execute Customer Success strategy. We’re built for both.
SuccessHacker is your partner in Customer Success. Need expert advice, guidance or help? We've got you covered!
SuccessHacker teaches you how to do Customer Success right so you
don’t lose your most valuable resource. Your customers.
We’re more than just a pretty face
Your Passion + Access to Experts = Success
Our community is built with a purpose. Our core drivers are passion, purpose, and action. We arm you with the insights, knowledge and practical recommendations you need to succeed in Customer Success.
Right now your Competition is Training
Most of the time teams are so obsessed with the day-to-day that they don’t get around to training until they have to. Don’t be that team. We help you to build the Customer Success Training you need.
Customer Success by Design
Creating a Customer Success Strategy doesn’t have to be hard. We help you with our deep, practical experience. We know the challenges you’re facing and have the experience to help you overcome them.
Recruiting Done Right
SuccessHacker is the only recruiting firm where candidates are screened by Customer Success professionals who have built teams and know how critical the right hire can be to your success.
We’re passionate about helping you to deliver Customer Success
There are three elements to developing a Customer Success program that delivers results: the “why” (Houston, we have a problem), the “what” (your strategy) and the “how” (your ability to execute that strategy). You know “why” you need to focus on Customer Success. It's the “what” and the “how” that is the challenge. And that is where SuccessHacker can help.
We aren’t your typical “strategy” consultancy, there for the design but long gone before challenges with the execution start. We know that Customer Success is 20% strategy and 80% execution. When you’re running a mile a minute, all the strategy in the world is not going to get you where you need be unless you know how to execute it. If you want rapid results, you need a partner who stays with you, one that helps you to overcome the obstacles and avoid the pitfalls.
Accelerate your progress by leveraging our nearly 50 years of experience in designing, building and executing Customer Success programs that deliver results. We’ve been where you’re at. We know how challenging it can be. We’re here to help.
YEARS OF EXPERIENCE
HOURS OF CONSULTING